Terms of use

1.Introduction
These terms and conditions pertain to Trustee Fx. For additional details about us and how to get in touch, please refer to the relevant sections.

We are committed to safeguarding your privacy. This document applies when we act as a data controller for the personal data of our users, outlining the collection, use, and sharing of personal data from consumer users across various platforms, including our website, Trustee Fx applications, and services provided to users. Information obtained from partners and third parties is also covered.

By utilizing our services, you agree to the collection, transfer, storage, disclosure, and use of your personal data as outlined in this Policy. This Policy excludes anonymized data, which cannot identify you. Please read this Policy carefully to understand our principles and procedures regarding your personal data. By accessing or using our services, you consent to this Policy. Our services include privacy controls that influence how we process your personal data. Refer to Section 5 for a list of rights regarding your personal data and instructions on how to exercise them. This Policy may undergo revisions, and your continued use of our services following any changes signifies your acceptance of these modifications. Please check this Policy periodically for updates.

2. Personal Data Collection and Sources

We categorize the personal data we gather into three primary groups

2.1 Information Provided by You
(a) Account Data: Your account data, encompassing personal identification details like your name, date of birth, age, nationality, gender, and contact information, is collected. Formal identification information, such as Tax ID numbers and passport details, may also be gathered (collectively known as Account Data). We process Account Data to offer services, fulfill legal requirements, ensure security, and communicate with you.
(b) Payment Information: Financial details, such as bank account and credit card information, are processed for payment facilitation (Payment Information). This processing aligns with our legitimate interests and the execution of agreements between you and us.
(c) Correspondence Data: Information within or related to any communication you send to us (Correspondence Data) is processed for communication and record-keeping purposes.
(d) Profile Data: Information in your personal profile, including location and time zone (Profile Data), is processed to enhance your user experience, based on your consent.

2.2 Automated Service Data Collection
Upon using our services, we may automatically process information related to your computer, internet connection, mobile device, and service usage details (Service Data). We process Service Data to provide services, meet legal obligations, and enhance functionality.

2.3 Third-Party Information Collection
We may acquire information about you from third-party sources as mandated or permitted by applicable laws. This includes identity verification partners using government records for authentication.

3. Personal Data Disclosure
3.1 Affiliated Company Disclosure: Your personal information may be shared with our affiliated companies, including subsidiaries and parent companies, as reasonably necessary to achieve the objectives outlined in this policy.
3.2 Sharing of Service Data: Service Data may be shared with third-party service providers to enhance the functionality of our services. This includes sharing data for analytics, in-app support, location determination, and search engine functionality.
3.3 Sharing Aggregated and Anonymized Data: Aggregated data and anonymized information may be shared for purposes such as regulatory compliance, market analysis, demographic profiling, marketing, advertising, and other business-related activities.
3.4 Dispute Resolution: In peer-to-peer transaction disputes, specific Personal Data may be disclosed to the counterparty as deemed necessary for dispute resolution.
3.5 Compliance with Legal Obligations: We may disclose your personal data if reasonably necessary to comply with laws, regulations, legal processes, or governmental requests. This may include safeguarding vital interests, protecting the safety or integrity of our services, addressing fraud, security, technical issues, or protecting our rights, property, or those of our service users.
3.6 Opt-Out Options: Individuals have the opportunity to opt-out of having their personal information disclosed to third parties or used for purposes significantly different from the original purposes.

4. Global Transfer of Your Personal Data
Within this section, we detail the circumstances under which your personal data may be moved to countries outside your own. Our offices, along with those of our group companies, are located in India and Malaysia. Transfers to these countries or to service providers in the Asia Pacific region will be secured through appropriate measures, including standard data protection clauses.

5. Your Personal Data Rights
This section provides a summary of your rights under data protection law, depending on your residency status. For a comprehensive understanding of these rights, refer to relevant laws and guidance from regulatory authorities.

6. Personal Data Retention and Deletion
6.1 Policies on Data Retention: This section delineates our policies and procedures for retaining and deleting personal data, ensuring compliance with legal obligations.
6.2 Retention Based on Purpose: Personal data processed for specific purposes will not be retained longer than necessary for those particular purposes.
6.3 Contractual and Legal Obligations: We retain personal information as long as required to fulfill contractual obligations and comply with legal requirements. If you no longer wish us to use your information, you can request the erasure of your personal information and account closure.
6.4 Compliance with Legal Responsibilities: Personal data may be retained when necessary to meet legal obligations or safeguard vital interests.

7. Minors
Our services are not designed for children, and users must meet specific age requirements to provide consent for the processing of their personal data. Individuals under the age of 18 should refrain from using our services.

8. Utilization of Cookies and Similar Technologies
8.1 Understanding Cookies
(a) Definition: A cookie is a file carrying a unique identifier sent from a web server to a web browser, stored and sent back to the server with each browser request for a page.
(b) Categories: Cookies fall into two primary types—persistent (retained until a predetermined expiration date) and session-based (expire upon closing the web browser).
(c) Absence of Personal Identification: Cookies typically lack personally identifying information. However, personal data we store about you may be associated with information obtained from cookies.
(d) Other Technologies: Technologies with functionalities akin to cookies, such as web beacons, web storage, and unique advertising identifiers, may be employed to gather data about your activity, browser, and device.
8.2 Objectives of Technologies
(a) Identification and Log-In: These technologies serve to identify and log you into our services.
(b) Preferences: They store information regarding your preferences to customize the services.
(c) Security: Cookies contribute to security measures, safeguarding user accounts and our website.
(d) Content Relevance: They assist in presenting content relevant to you.
(e) Analytics: These technologies aid in analyzing service usage and performance.
(f) Cookie Preferences: Most browsers permit the management of cookie preferences, but rejecting cookies may impact service functionality.
8.3 Cookies Utilized by Service Providers
Service providers employ cookies to analyze service usage, collecting data to generate reports on usage patterns.

9. Data Protection
9.1 Security Measures: We implement measures to safeguard personal data against loss, unauthorized access, use, alteration, and disclosure.

9.2 User Accountability: If provided with a password, it is your responsibility to maintain its confidentiality and refrain from sharing it.
9.3 Network Security: While we strive to protect personal data, the transmission of information over public networks is not entirely secure. We disclaim responsibility for the circumvention of privacy settings or security measures on our services.

10. Amendments to Our Terms and Conditions
Alterations to terms and conditions are communicated through this page. Notable changes in our handling of personal data will be brought to your attention. It is incumbent upon you to ensure we possess an updated email address, and you should periodically check our website and this Policy for updates.

11. Contact Details

Trustee Fx is the data controller accountable for your personal data. Reach out to us through the contact-us page.

“Trustee Fx - Your Trusted Partner for Currency Exchange”.